RE PHARMACY
STORIES

“Thanks so much for the time you spend finding foundation assistance for our patients!”

“Suellen and I can’t thank you enough for your kind, patient demeanor while assisting us. Your kindness is greatly appreciated!”

“RE has really great customer service. RE is 100 times better than my last pharmacy. The staff is very polite, understanding, and always makes sure my delivery is on time and punctual. RE also helps me with setting up nursing.”

“[Patient] started crying because she couldn’t believe how nice we were to take the time to discuss IV infusion therapy with her, review her medications, and explain what her lab results meant.”

“I called the patient to inform him that his replacement medication would be delivered in 3 to 5 business days. He was thrilled to hear this news, amazed at how much RE cares about their patients, and called us a ‘sharp group’”.

“I was very impressed with your representative, Tanya, during my doctor’s visit. She was so professional, polite, and patient. She treated everyone in the office in a classy and polite manner. I am extremely grateful for receiving services from RE Pharmacy, and told my family and friends about your services.”

“I wanted you to know what an outstanding job Nardeen, Mireille, and Mina did in going over and beyond to give outstanding customer service. I received a Duplixent referral from a brand new referral source from a Nurse Practitioner. She had a patient with capped insurance to CVS. This patient had been waiting for 3 months for his medication. This morning the PA was approved, however it was showing it was still mandated to CVS. Mina was on the phone for over 40 minutes, escalating the situation and advocating for this patient. We now have a payable claim with a $0 copay. [The nurse] was thrilled!

I cannot thank you all enough. You touch lives and impact people in such a positive way. I want you to know how appreciated each one of you is. Cheers to an outstanding team that chose to face the battle that ended in a nice victory. ”

Mireille and the Chronic Team had an oncology patient who was due for their first refill. The patient was enrolled in The Desert Cancer Foundation but the foundation was refusing to fund the patient any further. The patients doctor had to consider changing medications – which we know would not be best for the patient. The Chronic Team was able to find a new foundation to enroll the patient in, so that there was no disruption in treatment.