RIVER’S EDGE PHARMACY
PATIENT TESTIMONIALS & SUCCESS STORIES
Countless patients love River’s Edge Pharmacy. Read their testimonials, and the stories of River’s Edge Professionals as they help patients from therapy to recovery.
“The Staff is wonderful – over the edge with customer service. I have been dealing with pharmacies for about 30 years. The whole process with River’s Edge from beginning to now, I have never in my life seen this amazing customer service, and specially the follow-up after the delivery to ask how the patient is doing and if he is experiencing any side effects. I am amazed by the care to find financial assistance. I can’t say enough!”
“Staff is proactive. It is rare to find good service. I have Tricare Insurance. Express Scripts is unable to provide my medication so I am happy to go with River’s Edge Pharmacy. The staff never leaves me hanging. The pharmacist always calls me with updates, I am never left in the dark. I know what is going on.
With other pharmacies, the service is not personal. I only get updates through texts or when i call. No one seems to know what is going on. I will miss this excellent service from River’s Edge when I finish my treatment.”
We need more like your employees
“Being these times are very emotional, trying times, full of anxiety and uncertainties, etc, Stephany C. was very attentive, patient, understanding and clear with information. I couldn’t have asked for a better person for us/me. “
We need more like your employees
“Just wanted to say how wonderful it is dealing with the staff and Pharmacists. They are always kind and very respectful. My questions are always answered with language so I can understand the medications I am being prescribed. Side effects are gone over and a delivery time that works for me is set. Thank you for being so human and easy to talk with. We need more like your employees give at this time.”
Always on top of things!
“I am a very pleased with the pharmacy. Staff is always on top of things. Every time I call in, everyone is over-the-top helpful and very cooperative. I love calling and speaking to Samuel, Estefany and specially Mina – he always suggests things for us to do, and knows how to take care of patients.”
“From the moment you walk in the door, you have a feeling of being cared for and pampered. Nurse Noorali made me feel at home; was kind, attentive and knowledgeable. The accommodations are designed to relax you (they even have snacks!). I’d give this experience 10 stars if I could! Great caring atmosphere with a top of the line medical professional while you get the treatment you need. Highly recommend!”
“I’m a chronically ill patient and have been dealing with many pharmacies throughout the years. But I’ve never dealt with such a good pharmacy like River’s Edge Pharmacy. Thank you for taking care of me the way you.”
I trust you…
“I trust you and I will do anything you tell me to do, because I can feel how much you truly care for me, and not just trying to get a job done.”
I will be recommending you
“I’ve never dealt with such a nice pharmacy as River’s Edge Pharmacy before, and I will be recommending you to everyone I know.”
“River’s Edge Pharmacy is excellent. Estefany is an angel. She is fantastic. She calls me on time and always follows up with me. I give her the highest recommendation. The Pharmaceutical staff goes above and beyond. Perfect Score on all services and for all staff members.”
“Thank you River’s edge for keeping in touch and being there for us. I am happy with the service. Gina answered my call today and did an outstanding job.
Keep doing what you are doing. ”
“Before I moved to River’s Edge Pharmacy, I had to deal with really bad service – my medication was always late. I would be in so much pain, crying. And I couldn’t sleep at night when I don’t take my medication on time. The last 2 years I have been with River’s Edge. I’ve had no problems at all. I was not in pain. I didn’t need to worry about my deliveries. Samantha calls me every month on time.”
“Thank you so very much for the excellent customer service. This is the first time I have encountered this level of service with a pharmacist and I’m sad that my insurance is taking me elsewhere. I appreciate the regular wellness check phone calls and the willingness to answer my many questions. You have made this chronic pain patients life a whole lot easier with your service! Best regards.”
“I really appreciate the help over the years. I have been with River’s Edge for more than 4 years. All my deliveries were on time, and the delivery driver places the package exactly where we want it. I had no problems at all. You guys are awesome! ”
Thanks to the Chronic Team
“I am very happy with River’s Edge as my pharmacy. I get a call every month to refill my prescription. The staff makes sure my prescription and authorizations are up to date. I didn’t need to mark my calendar on when I would need refills. I had issues with other companies and had to deal with all the drama of the authorization renewal and deliveries. Thanks to the Chronic team.”
“I see a gem in Mina K. He is thoughtful, nice, patient, and considerate. His customer service skills are over the top. He goes above and beyond. He is an extra-mile person. Everyone at the pharmacy is so nice. I usually have a lot of questions and it doesn’t bother anybody – they have the same great attitude. I usually speak with Stephany, Samantha and Nardeen”
I Appreciate Samantha!
“I appreciate Samantha – how terrific she is and what she does! The deliveries are accurate. She calls me on a timely basis to setup delivery times. And when I call, I easily get through to her. She is always on point, and I appreciate her taking care of all the details.”
Samantha is Wonderful!
“Samantha is wonderful. I like her. She has a great personality. She is knowledgeable, professional, and asks the right questions. She calls to tell me when my medication will be delivered, she asks how I am doing…how I’m feeling. Their service is great.”
“I just wanted to show my gratitude. Today I received a phone call back from Gina again, for when she helped me last week. My medication had either a defect or I accidentally injected it wrong (probably the latter of the two). Gina offered to call the manufacture and get me a replacement of my injection for my migraines, and that was so kind of her. I really appreciate her effort. When she was able to do so, my replacement arrived fairly fast, and I was able to have my injection replaced without a cost. Her customer skills are on point and she was so kind, and I really appreciate her efforts and all her help. She went above and beyond her duties. “
Helpful and Articulate.
“I am a 50-year-old cancer patient. The staff at my oncologist are not friendly, and I have done more than 1 round of IV chemo. Speaking to Stephany Chaides at RE pharmacy was a pleasant surprise. She is the most friendly, helpful and nice. Before Covid 19, I was a sales manager. And I can say it is hard to find good help from happy employees. Stephany was helpful and articulate. Most pharmacies – when they deal with cancer patients – they don’t show empathy. They say, “I’m on lunch, you can wait”.”
Employee of the Month.
“I spoke with Monique on Friday and she did more for me in one day than the other two pharmacies did for me in 20 days. She is an excellent person and went way beyond, and deserves to be employee of the month!”
Always On Time!
“I love RE Pharmacy for always being on time. I love the follow-up of the company. They always keep my prescription going, make sure I don’t run out of meds, and they gave me a special coupon to keep it affordable. Staff is personable and knowledgeable. They call me with a precise goal and know how to make the patient feel good. You have a good crew and awesome business. I am grateful for all the effort and the great customer service that you offer. I love that you call me after I get my medication to follow up and make sure the delivery went well. I am so grateful for them, and I appreciate everything they do for me. I enjoy talking to Estefany, especially during this time.”
I appreciate all you guys do…
“Mina K. worked so hard to help us out. He was very personable and definitely on top of his job. He did a great job. I appreciate all you guys do.”
“RE is a pleasure to work with. The staff is very dedicated in helping out our patients and ensuring that they obtain medications in a timely manner. Staff is very good at keeping us updated on patients medications. Overall satisfied with the pharmacy staff!”
“Suellen and I can’t thank you enough for your kind, patient demeanor while assisting us. Your kindness is greatly appreciated!”
Always On Time.
“Thank you for the excellent service you offered throughout my father’s treatment. Your staff was wonderful and deliveries were always on time.”
Great Customer Service.
“RE has really great customer service. RE is 100 times better than my last pharmacy. The staff is very polite, understanding, and always makes sure my delivery is on time and punctual. RE also helps me with setting up nursing.”
“Your services have allowed my daughter to avoid being hospitalized, which has made her much happier.”
Patient Started Crying…
“[Patient] started crying because she couldn’t believe how nice we were to take the time to discuss IV infusion therapy with her, review her medications, and explain what her lab results meant.”
“I called the patient to inform him that his replacement medication would be delivered in 3 to 5 business days. He was thrilled to hear this news, amazed at how much RE cares about their patients, and called us a ‘sharp group’ “
Dear RE Pharmacy.
“I was very impressed with your representative, Tanya, during my doctor’s visit. She was so professional, polite, and patient. She treated everyone in the office in a classy and polite manner. I am extremely grateful for receiving services from RE Pharmacy, and told my family and friends about your services.”
THANK YOU SO MUCH!
“Thanks so much for the time you spend finding foundation assistance for our patients!”
Great job, Chronic Team!
“Mireille and the Chronic Team had an oncology patient who was due for their first refill. The patient was enrolled in The Desert Cancer Foundation but the foundation was refusing to fund the patient any further. The patients doctor had to consider changing medications – which we know would not be best for the patient. The Chronic Team was able to find a new foundation to enroll the patient in, so that there was no disruption in treatment.”
” He was friendly and explained everything and answered all my questions. Very rare these days”
“She’s the reason I’m being helped by the incredible people from River’s Edge Pharmacy.”
Thank you, River’s Edge.
“River’s Edge not only provided me with prompt professional service, they filled my specialty care medicine, when other large pharmacies would not. I remain grateful to their pharmacist Nardeen, for answering all of my questions, following up with me to see how I am feeling with my new medication, and sending me email notifications informing me of when my medication would arrive via Fed Ex. I cannot imagine receiving this type of personal care elsewhere. Thank you River’s Edge”
River's Edge Pharmacy proudly displays the URAC, ACHC, and NABP Accreditations as they demonstrate their commitment to quality healthcare services.